For a number of consecutive years now A One Tyres has achieved Michelin Certified Centre status. And 2014 is no exception. A One Tyres is one of only three tyre dealerships in Northern Ireland to achieve this status for 2014. This means that A One Tyres has been audited and accredited with providing a service to a standard approved by Michelin Europe-wide.
This status was confirmed at a Michelin Certified Centre seminar held in Mullingar recently, attended by Jean Chambers, at which best practice, business trends and issues facing the tyre industry were discussed.
In meeting the standard approved by Michelin, A One Tyres had to pass a stringent independent audit of operations covering aspects such as quality of the workshop and buildings, levels of customer service and personnel requirements including staff skills and training. Key assessment areas include ensuring the building and premises are suitable to provide the quality of service required; ensuring the customer waiting facilities are up to standard; certifying the quality and method of workmanship; ensuring all required equipment is up to specification; and ensuring that staff have the technical knowledge to carry out a first class job. There are also checks to ensure that the level of customer care is at the very top level.
A One Tyres Depot manager Aaron Clydesdale said “We welcome this Michelin audit each year as it recognises how we do things in A One Tyres. Our aim is to give the customer a first class service and keep our staff trained to the highest standards. We are pleased that Michelin recognises this in this way.”
Michelin say of this standard, "Centres that achieve this status signify a centre of excellence within the industry giving consumers confidence that a high level of quality and service will be provided at all times."
This assurance is something we hope will give A One Tyres customers confident of an excellent all round experience as they use the depot, from the moment they enter reception until they leave the premises with business done.
For further information contact us on 028 9269 9107.